Updated January 30, 2024
1. Refund Eligibility
1.1. Subscription Services: We offer subscription-based IPTV services. Refunds of subscription fees can be requested within one month of the initial purchase or renewal date.
1.2. One-Time Purchases: For one-time purchases, such as pay-per-view events or hardware, refunds can be requested within 7 days of the purchase date.
1.3. Refund Conditions: To be eligible for a refund, the following conditions must be met:
The request must be made within the specified refund period.
The customer must provide a valid reason for the refund request, such as a technical issue or dissatisfaction with the service.
The customer must not have violated our Terms of Service.
2. Refund Procedure
2.1. Refund Request: To request a refund, please contact our customer service team with the following information:
Your full name
Your email address associated with your account
Order or subscription details
Reason for refund request
2.2. Review and Approval: Our team will review refund requests within 7 business days. We may contact you for additional information if necessary.
2.3. Refund Method: Approved refunds will be processed using the original payment method used for purchase.
3. Non-Refundable Items
3.1. Service Usage: Subscription fees for the service period already used are non-refundable.
3.2. Consumables: Certain consumable items, such as access to pay-per-view events or digital downloads, are non-refundable once viewed or downloaded.
4. Special Circumstances
4.1. Technical Issues: If you experience technical issues that prevent you from using our services, we will endeavor to resolve them promptly. If we are unable to resolve the issue to your satisfaction, you may be entitled to a refund.

4.2. Cancellation: If you cancel a subscription, you will not be entitled to a refund for the remaining subscription period.
5. Contact Us
If you have any questions or concerns regarding our refund policy, please contact us.